Thanks for shopping at Buyshoes.shop, we pleasure it and hope you had a pleasant shopping experience.
But thing cannot always be perfectly, if you want to return the product, please contact us (mail to [email protected]) for the return address, before that, check our return policy will be helpful to you.
Before the order be sent, customer can cancel the order in anytime, we will refund the amount we received from you without any delay, but the collection fees charged by Paypal or Bank may not refundable, it depends on what payment method you selected.
Cancel the order within 24 hours after the payment succeed, we will refund all payments we received from you, including delivery costs.
Cancel the processing order (payment succeed more than 24 hours), your refund will be charge 5 USD as process fee of ours.
Once the order be sent, it cannot be canceled anymore, but can be returned.
You have the right to submit a return without giving any reasons, but it must be within 15 days from the the package arrived to the delivery address you provided.
Please notice that, the VAT tax is not refundable in anyway.
The shipping cost you paid to us is not refundable in usual, unless the return is due to our fault, such as:
1 - Wrong product: Received item is different from the image of our site.
2 - Product defects: Defective product quality, wrong size (According to our size chart), Wrong color.
3 - Delivery delay: The estimated delivery time in shipping method and checkout page are not guaranteed. We will do our best to meet these estimates, however current production levels, seasonal variances and shipping services could result in additional shipping time. But if the final delivery time reaches twice the estimated time, you will get a refund of the shipping cost.
How to Return
2 - Once we accepted customer's return require, customer will receive the return address through email.
3 - Once customer received the return address, the package of return should be sent within 15 days. If overdued, it will be deemed to automatically give up the return. There has no specified shipping method, providing the tracking number will be deemed to have been sent, the shipping cost of return is paid by customer.
4 - Refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you. We may hold off completing your refund until we have received the return package.
1 - Due to shooting effects and display resolution, product images in our site may have a slight color difference with the actual product, that is not product defects.
2 - Clearance item is non returnable.
3 - All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging.
4 - Please keep your phone online and check your mail regularly including Spam. If the package be returned or destroyed due to the recipient's inability to contact, you will not receive a refund. Usually the courier will keep the package for 15 days.
Refunds will not be given if they do not comply with our returns policy.